Terms & conditions

Last updated: November 2026

Please read these rules before using Zen Biz. By creating an account or using the app you agree to them.

1. Using Zen Biz

You must be 18 or older and able to run a business.
Give correct information when you sign up and keep your password safe.
You are responsible for everything done through your account and your team's accounts.

Use Zen Biz only for lawful business purposes.
Do not try to break, copy, overload or get into parts of the service you are not allowed to use.
Do not send spam, threats or misleading messages to customers.
Do not upload anything that is illegal or that you have no right to use.

The bills, GST figures and reports come from the information you enter. Please check them.
You are responsible for your tax filings and legal compliance. Zen Biz is a tool, not tax or legal advice.
Keep your own copy of important records.

WhatsApp messages are sent through Meta's WhatsApp Business service, from your own account. Meta's terms, approval of templates, message limits and charges apply.
Messages may be delayed, blocked or charged by Meta. We cannot promise that every message is delivered.
Payment services such as Razorpay or PhonePe have their own terms, fees and rules. Money paid through them is handled by them.
You must have your customers' permission to message them, and follow the law and WhatsApp's policies.

If you send from the Zen Biz WhatsApp number, each message costs the price shown in the app, taken from your wallet when it is sent.
If a message cannot be sent, its price is given back to your wallet.
Money in your wallet is used only for WhatsApp messages. The price per message can change, and the new price is shown before you send.
If your wallet is empty, messages from the Zen Biz number do not go out until you add money.

You can stop using a paid plan at any time. It stays active until the end of the period you paid for.
Refunds, if any, follow the information shown when you pay. For a payment problem, raise a ticket and we will look into it.
Money already used for sent WhatsApp messages cannot be taken back.

We work to keep Zen Biz running, but it may be down for updates, repairs or reasons outside our control.
Features can change or be removed over time. We will try to give notice of big changes.

Zen Biz, its design and its code belong to Leafy Digital.
The records you enter belong to you. You allow us to store and process them to run the service for you.

You can stop using Zen Biz and ask us to close your account at any time.
We may suspend or close an account that breaks these rules, puts others at risk or is not paid for.

Zen Biz is provided as it is. We are not responsible for losses from wrong data entered, undelivered messages, third-party services, or things outside our control.
Where the law allows, our responsibility is limited to what you paid us for the service in the last 12 months.

Keep your password and the codes we send you private. Zen Biz will never ask you for a code.
Tell us straight away if you think someone else is using your account.
We may ask you to confirm your Gmail or WhatsApp number with a code before a change is accepted.

These terms follow the laws of India.
We may update them. The date at the top shows the latest version, and using the app after a change means you accept it.