Privacy policy

Last updated: November 2026

This page explains, in plain words, what information Zen Biz keeps, why, and what you can do about it. Zen Biz is made by Leafy Digital.

1. What we collect

Your account details: name, Gmail address and the password you choose (stored securely, never in plain text).
Your business details: business name, address, GST number, logo, signature and bank details that you type in.
The records you create: customers, suppliers, items, invoices, bills, quotations, purchases, stock and notes.
Customer details you save, such as names, phone numbers and loyalty points.
Support tickets: your message, contact details and any screenshot you attach.
Basic technical information, such as device type and app version, to keep the app working.

To run the app: create bills, keep stock, show reports and sync your data across your phone and computer.
To send what you ask us to send: bill PDFs, WhatsApp messages and emails to your customers.
To answer your support tickets and fix problems.
To keep the service safe, prevent misuse and improve it.
We do not sell your data or your customers' data.

Hosting and database providers store your data so the app can work.
WhatsApp (Meta): when you send a message from the app, the customer's phone number and the message go through Meta's WhatsApp Business service, under Meta's own terms.
Payment services such as Razorpay or PhonePe: only if you connect them. Payment details are handled by them, not stored by us in readable form.
Email services deliver the emails you send from the app.
We share information with the authorities only when the law requires it.

Your data is private to your business. Only people you invite can see it.
Access keys you give us, such as payment or WhatsApp keys, are stored encrypted.
You choose what each team member can see or edit.
No system is perfectly secure. Please use a strong password and sign out on shared devices.

You decide what customer information to save and who to message.
Please message only customers who expect to hear from you, and follow WhatsApp's rules on consent.
You are responsible for the accuracy and lawful use of the customer data you enter.

You can edit or delete your records inside the app.
You can ask us to delete your account and data by raising a ticket.
You can switch off WhatsApp messages, automatic bill sending and payment connections in the settings at any time.

We keep your data while your account is active.
After you ask for deletion we remove it, except what we must keep for legal or accounting reasons.
Backups may take a short time to clear.

We send a 6-digit code to your Gmail when you create an account, change your login Gmail or log in on a new device. The code expires after a short time and works once.
When you add a WhatsApp number, we send a code to that number on WhatsApp to confirm it belongs to you. We keep the number you confirm, not the code.
If you add a phone number for login, we use it only to find your account when you sign in with it.
When you change your password, other signed-in phones and browsers are signed out.

For every message sent from the Zen Biz number we keep a record: who it was for, the message type, whether it was delivered and the price charged to your wallet.
We keep your wallet balance and top-up history so you can see where your money went.
Zen Biz staff can view message records to give support. The records of one business are never shown to another.

We use cookies to keep you signed in and to remember that a device has passed the sign-in code check.
Your browser or phone also stores small settings, such as your last open tab, so the app feels the same each time.
We do not use cookies to show you other companies' adverts.

Your data is stored with our hosting and database providers. It may be stored on servers outside your own city or country.
Those providers may only use it to run the service for us.

You can ask to see the information we hold about you.
You can ask us to correct information that is wrong.
You can ask us to delete your account and data.
To use any of these, raise a ticket in the app or use the contact details shown in the app. We will reply as soon as we can.

We may update this page. The date at the top shows the latest version. Keeping on using the app means you accept the update.

Questions about this policy? Raise a ticket in the app, or use the contact details on the Contact us page.